Boost Season Apparel does not handle any of the shipping and handling. Any issues in regards to this can be handled with our supplier.
Here are our suppliers policies:
How do I track my order?
You’ll receive a tracking link via email when your order ships out.
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
[Covid-19] When will I get my order?
Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing small delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us on our contact form at the bottom of any page with your order number.
If you did find a mistake in your delivery address, we are not responsible for any mistakes and refunds will not be granted.
Damaged & mislabeled items
Our supplier prides themselves on amazing product quality. That’s why all our orders go through a 3-step quality check before they can ship them out. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, our supplier takes full responsibility and provides a free replacement.
If the shipment’s tracking states that it was delivered, but you claim you have not received it, Boost Season Apparel won’t cover the cost of reshipping or refunding the order as we are not responsible for this.